Tier 2 On-Site IT Technician - Traverse City Michigan

Traverse City, MI

Full Time

Mid Level

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Traverse City, Michigan office located at 418 E Eighth St, Traverse City, MI 49686. The hours are Monday to Friday from 8 AM to 5 PM.

Essential Duties and Responsibilities:

Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices.
Troubleshooting, resolving, or escalating client technical issues as needed
Updating client documentation in document retention system
Recommending procedure modifications and improvements
Providing guidance and support to Tier 1 Onsite IT Technicians

Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:

Experience in PC, MAC, and server operating system environments
Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
Excellent customer service skills are essential.
Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously

Ability to quickly learn, understand, and manage new systems related to information technology
High degree of flexibility and problem solving.
MAC OS Proficient

Requirements Include:

Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.
Three or more years’ experience in an IT related role
One of the following certifications required:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Server Plus
- Other IT related certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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Are you legally able to work in the US without sponsorship?*

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Are you able to physically work out of the Traverse City, Michigan office located at 418 E Eighth St, Traverse City, MI 49686, Monday to Friday from 8 AM to 5 PM?*

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Do you have one of the following certifications?
A+ Certification
NET+ Certification
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Server Plus
Other IT related certification*

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Tier 2 On-Site IT Technician - Traverse City Michigan

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